Frequently Asked Questions
This page summarizes information regarding reservations, arrival/check-in, room amenities, and information about your stay.
Q. Where is Simple Stay Beppu located?
A. The address is 5-3, Ishigaki-Higashi 10-chome, Beppu City, Oita Prefecture 874-0919.
Q. Where do I check in?
A. Check-in will be handled at "Nogami Honkan" (1-12-1 Kitahama, Beppu City, Oita Prefecture 874-0920 / TEL 0977-22-1334).
Q. Is there a shuttle service from the check-in location?
A. If you are not arriving by car, we will provide a free taxi ride from Nogami Main Building to Simple Stay Beppu on the day of check-in only.
Q. Can I leave my luggage before check-in time?
A. We can store your luggage at the check-in location, "Nogami Main Building".
Q. Can I send my suitcases and other belongings in advance?
A. Please send it to "Nogami Honkan," the check-in location. From Nogami Honkan to Simple Stay Beppu, please make your own way there.
Q. Is there a parking lot?
A. We have plenty of free parking available. We will provide you with detailed directions in the information provided at check-in.
Q. What are the room size, layout, and occupancy capacity?
A. All rooms listed on Rakuten Travel/Booking.com are 60 square meters and 3DK. They include a dining kitchen, living room, bedroom, Japanese-style room, washroom, toilet, and bathroom. The maximum occupancy is 5 people.
Q. Can small children stay overnight and sleep in the same bed as their parents?
A. Children sleeping in the same bed as their parents stay free of charge. Please do not include them in the occupancy count when making your reservation.
Q. What about the bedding?
A. We provide one queen-size bed (160cm wide) and three single futons. Guests are responsible for setting up the single futons themselves.
Q. What kind of equipment is available in the kitchen?
A. The room is equipped with a refrigerator, gas stove, microwave, toaster oven, electric kettle, frying pan, cooking utensils, cups, plates, and cutlery. You can cook simple meals yourself.
Q. Can I wash my clothes in this?
A. There is a washing machine and laundry detergent on the balcony. There is also a clothesline, clothespins, and clothes rack, so please hang your clothes yourself. There is no dryer.
Q. Is there Wi-Fi or a TV?
A. All rooms are equipped with high-speed Wi-Fi and terrestrial digital TV. Please check the bulletin board in your room for the Wi-Fi SSID and password.
Q. What amenities are available?
A. We provide shampoo, conditioner, body soap, hand soap, towels, and bath towels. Please bring your own razor and toothbrush, as these are not provided.
Q. What is the checkout procedure?
A. There is no special check-out procedure. Please leave the key on the table and leave the room.
Q. Is room cleaning provided during my stay?
A. Room cleaning is not provided during your stay. Please clean your room yourself using the cleaning supplies provided in the room.
Q. Are towels and bath towels changed?
A. We do not change towels or bath towels during your stay. We provide extra towels, so please wash them yourself.